Refund policy

If you change your mind for whatever reason about the items you have purchased, we will happily refund the cost of your purchase. Please try to ensure that the items are returned with their original packaging, and that we have been advised within 7 working days of you receiving them. 

To return your purchase, simply place the item(s) in its original packaging, including the packing note, and follow these three steps:

Contact us on 01543 257775 between 9am and 5pm to let us know about the items you wish to return.

Re-address the package to, ensuring that you have crossed out the original delivery details:

Customer Service Returns Department
Arthur Price & Co. Limited
Britannia Way
Lichfield
Staffordshire
WS14 9UY

We can’t be held responsible for parcels that do not manage to get back to us. When we receive the parcel, we will check it and refund the amount of the order, plus the postage you have paid to return it to us.