Terms & Conditions

Trading Details and Registered
Arthur Price & Co Limited
Britannia Way
WS14 9UY
Phone Number: 01543 257775
Fax Number: 01543 414488

Company Registered Number: 75016

We would always prefer to be paid by Debit or Credit Card. We accept all major cards EXCEPT American Express and Diners Card. Paying by Debit or Credit Card will also mean that you receive your order more quickly. We will accept cheques, made payable to Arthur Price, although we will always wait for the cheque to clear through our bank before dispatching any goods.

Delivery Cost
All orders under £50 will be subject to a £3.95 delivery charge. Applies to Great Britain (excluding NI & Eire) orders only. Delivery charges outside of Great Britain will vary according to the country location*.

*All international orders are ‘delivered at place’ (DAP).  Arthur Price are responsible for shipping the product and you, the customer, are responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery.

Speed of Delivery

We will we always aim to dispatch goods as quickly as possible after you have placed your order. Certain products are made to order, therefore the delivery/dispatch time will be longer and may take up to 4 weeks.

Free UK Returns Only

If you are not completely satisfied with an Arthur Price product for any reason please email us at enquiries@arthurprice.com.

Prices shown on the website are current retail prices and are therefore inclusive of VAT at 20%, but exclude the cost of delivery and insurance, which will be added to the price of your order. We always endeavour to keep the cost of delivery and insurance as low as possible.

Our prices are as stated on the site at the time you place your order. If, due to an error or omission, the price published is wrong, Arthur Price & Co Limited will advise you of the correct price and allow you to change or cancel your order.

Social Media Competition Terms and Conditions

​No purchase necessary. We are giving away an Arthur Price Sophie Conran Rivelin Cake Knife and an Arthur Price Sophie Conran Rivelin Cake Server, Arthur Price Sophie Conran Rivelin 6 Pastry Forks, a box of four Ellie Warburtons Cakes and a box of Ellie's Treats to one lucky winner and three runners-up will receive a box of four cakes and a box of Ellie’s Treats each. To enter, you must follow the steps on our pinned Instagram and Facebook posts and there will be one overall winner and three runners up selected from eligible entries. There is no cash alternative. The prize is not transferable. The competition is not open to any employees of Arthur Price or Ellie Warburtons nor their direct family members including mother, father, sibling, child, grandparent or partner. The winner will be notified via Facebook or Instagram within seven days of the competition closing date. The promoter's decision is final. This competition is in no way sponsored, endorsed, administered by or associated with Meta.

Entries close at midnight on Sunday 13th August 2023.

Sample Service Terms and Conditions
Purchase is stock dependant, there is one sample set order permitted per customer. If multiple transactions are received, Arthur Price have the right to renounce all additional purchases.

Handle with Care Terms and Conditions

Purchase is stock dependant, the promotion is only valid on full 24+ piece, full-price sets and the customer is asked that they give their existing cutlery set to someone else first.

Free Gift With Purchase Terms and Conditions
The free gift on offer is open to change periodically, and Arthur Price have the right to withdraw this promotion at any time. The free gift is applicable on all purchases over the value of £20. The free gift is not transferable and is subject to stock limitations.

Our ‘easy to do business with’ Returns Policy
If you change your mind for whatever reason about the items you have purchased, we will happily refund the cost of your purchase. Please try to ensure that the items are returned with their original packaging, and that we have been advised within 7 working days of you receiving them.

To return your purchase, simply place the item(s) in its original packaging, including the packing note, and follow these three steps:

Contact us on 01543 257775 between 9am and 5pm to let us know about the items you wish to return.

Re-address the package to, ensuring that you have crossed out the original delivery details:

Customer Service Returns Department
Arthur Price & Co. Limited
Britannia Way
WS14 9UY

We can’t be held responsible for parcels that do not manage to get back to us. When we receive the parcel, we will check it and refund the amount of the
order, plus the postage you have paid to return it to us.

Damaged Items
In the unlikely event that your items get to you in a damaged state, please advise us as soon as possible. This will enable us to go back to the carriers.

The Small Print Bit

Arthur Price & Co Limited provide this site and the products offered under certain Terms and Conditions that protect BOTH YOU AND US. By ordering any items from us, you are agreeing to the following Terms and Conditions:

We reserve the right to change any Terms and Conditions at any time.

All transactions undertaken are governed by the law in England and Wales.

Ownership of goods does not pass to you until we have received payment and dispatched the goods.

The content and creative in this website is owned under copyright of Arthur Price & Co Limited. No representation of this material may be undertaken without the prior permission from Arthur Price & Co Limited.

Arthur Price & Co Limited can’t guarantee that information provided on the website or pictures will wholly represent the items received, although every effort will be made to try to make sure that we provide the clearest pictures and descriptions possible.

Arthur Price & Co Limited are only responsible for the content of their site, and can’t be held accountable for anything as a result of a link to any 3rd party or the content of 3rd party sites.

You must be over 18 to purchase cutlery knives. Age verification at checkout applies. You may be asked for proof of age upon delivery.

Thank you for taking the time to read through these Terms and Conditions!

The Arthur Price Team
If you have any questions regarding the Arthur Price privacy policy, please email:enquiries@arthurprice.com

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